Returns, Exchanges & Cancellations

I want you to be happy with your Julia Jones Art purchase. Please read the information below regarding cancellations, change-of-mind returns and damaged or faulty items.

Order Cancellations

If you wish to cancel your order, please contact me as soon as possible at info@juliajonesart.com.

Orders may be cancelled prior to dispatch. Once an artwork has been dispatched, it cannot be cancelled and the change-of-mind return policy below will apply.

Change-of-Mind Returns

If you change your mind after receiving an eligible artwork, you may request a return within 20 days of delivery.

To be eligible for a change-of-mind return, the artwork must be returned in the same condition in which it was received, undamaged and securely packaged.

Return shipping and associated costs for change-of-mind returns are the responsibility of the customer.

Once the returned artwork has been received and inspected, a store credit for the purchase value of the artwork will be issued. The store credit can be used towards another available artwork.

Please contact info@juliajonesart.com before returning an artwork so I can provide return instructions and guidance regarding suitable packaging and delivery.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your artwork arrives damaged, is faulty, or you receive an incorrect item, please contact me as soon as possible at info@juliajonesart.com, preferably with photographs of the artwork and packaging, so I can assess the issue and arrange an appropriate resolution.

Your rights under the Australian Consumer Law apply in addition to this policy. Nothing in this policy is intended to exclude or limit those rights.

Items Excluded From Change-of-Mind Returns

The following items are not eligible for change-of-mind returns:

• Commissioned or personalised artwork
• Sale or clearance items
• Gift cards

This does not affect any rights you may have under the Australian Consumer Law if an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.

Exchanges

If you would prefer another artwork, please contact me within 20 days of delivery.

Once your eligible return has been received and approved, your store credit can be used towards another available artwork. If your new selection is of a higher value, you can simply pay the difference.

Colour & Display Disclaimer

Every effort is made to photograph and display my artwork as accurately as possible. However, colours may appear slightly different depending on your screen, monitor settings or device.

Minor variations between the colours displayed online and the original artwork are therefore to be expected and are not, by themselves, considered a fault or defect.

Questions?

If you have any questions about a return, exchange or cancellation, please contact me at info@juliajonesart.com.

Julia x